Effective Date: January 1, 2025
Last Updated: March 14, 2025


1. Introduction
SVOI - FZCO (the “FZCO,” “we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and share your data when you access our platform and services.
By using our services, including our chatbot, you agree to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree, please discontinue using our services.


2. Information We Collect
We collect the following types of information from users:

2.1 Personal Information

• Full Name (First and Last Name)
• Email Address
• Social Media Profiles (Instagram, Telegram, LinkedIn, etc.)

2.2 Business Information

• Company Name
• Business Industry
• Current Business Needs and Requests
• Preferences for Partnerships or Collaborations
• Business Goals and Expansion Plans

2.3 User Requests and Preferences

• Specific Requests for Clients, Partners, or Ambassadors
• Preferences for Business Introductions and Networking
• Interaction Data within Our Platform

2.4 Technical and Usage Data

• IP Address and Device Information
• Cookies and Tracking Technologies
• User Engagement and Activity Data within Our Services

3. How We Use Your Information
We use the collected data to provide and enhance our services. Specifically, we process your information for the following purposes:

• Access to the Platform and Services: Providing users with access to the SVOI - FZCO ecosystem.
• Personalized Recommendations: Using AI-driven insights to offer tailored recommendations based on user needs.
• Marketing and Communication: Sending newsletters, updates, promotional content, and marketing materials (only with user consent).
• Business Matching and Partner Introductions: Identifying and connecting users with potential clients, partners, or ambassadors based on their requests.
• Service Improvement and Analytics: Conducting research and data analysis to enhance platform functionality, optimize matchmaking algorithms, and improve user experience.
• Compliance and Security: Ensuring compliance with applicable laws and protecting against fraud, unauthorized access, and other security threats.

4. Data Storage and Processing
All collected data is securely stored on the internal servers and databases of SVOI - FZCO. We ensure that user information is maintained within our infrastructure and processed in accordance with our data security policies. Our data storage and processing systems are designed to comply with international standards for security and privacy. In certain cases, we may use trusted third-party service providers for operational support, but we maintain full control over the access and management of user data.
We may process and store your information for the following purposes:

• Internal Database Management: User data is stored within our private infrastructure to support service delivery, business operations, and platform functionality.
• Business Matching and Networking: When users request connections or partnerships, relevant business details may be shared within our ecosystem.
• Operational Support: Some non-personal data may be processed by third-party service providers for analytics, cloud storage, or technical infrastructure support, strictly under our control.
• Legal and Compliance Requirements: If required by law, we may disclose information to regulatory authorities while maintaining data security measures.
• Collaboration with Investors, Contractors, Clients, Partners, and Ambassadors: To facilitate potential business opportunities, we may securely share relevant business information with investors, service providers, clients, and key stakeholders within our ecosystem.

5. Data Retention
We retain personal data until the user requests account deletion. If you delete your account, all associated data will be permanently removed, unless retention is required for legal compliance.

6. Your Rights
You have the following rights regarding your personal data:

• Access and Correction: Request access to your personal data and correct any inaccuracies.
• Data Deletion: Request the deletion of your data from our systems.
• Opt-Out of Marketing: Unsubscribe from promotional emails at any time.
• Restrict Processing: Request that we limit the use of your data under certain circumstances.
• Data Portability: Obtain a copy of your data in a structured format.

To exercise your rights, please contact us at legal@svoi.international.

7. Data Security
We implement industry-standard security measures, including encryption, firewalls, and access controls, to protect your data from unauthorized access, loss, or disclosure. However, no method of transmission over the internet is completely secure.

8. Third-Party Links and Services
Our chatbot and platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their policies before sharing personal data.

9. Changes to This Privacy Policy
We may update this policy periodically to reflect changes in legal requirements, operational practices, or new service features. The updated policy will be posted with the revised date. Continued use of the chatbot or platform after updates constitutes acceptance of the revised policy.

10. Contact Information
If you have any questions or concerns regarding this Privacy Policy, please contact us at legal@svoi.international.

The current version of the Policy is freely available on the Internet at the following address https://svoi.international/privacy-policy.